Terms and Conditions

KOMMOD.CO is owned, operated and managed by Dexterity Electronic Company Limited (“we” or “us”). Unless otherwise specified, the information contained herein shall only be applicable to the Hong Kong Special Administrative Region (HKSAR).

You are deemed to have agreed to be bound by these terms and conditions by using this website. We reserve the absolute discretion to amend any content of this website, including these terms and conditions, from time to time without separate notice. You should read these terms and conditions regularly to familiarize yourself with the latest version. If you have any objection to or query on these terms and conditions or their amendments, please stop using this website immediately.

Registration

1. If you would like to make purchases at KOMMOD.CO, you shall fill in your email address that was legally obtained and is still valid, and set your own passwords to register a KOMMOD.CO member account.
2. By registering a member account, you are deemed to have promised that:-

1. (a) You have attained the age of 18 years and have the ability to enter into legally binding contracts;
2. (b) All information you have provided to us is true, authentic, up-to-date and complete;
3. (c) You will properly maintain your account and password kept in our system by yourself;
4. (d) Only you or a person authorized by you would use your account to log in to KOMMOD.CO; and
5. (e) You shall be fully responsible for all actions conducted with your account logging into this website.

3. If you find that your account has been fraudulently used or stolen by others, please notify us immediately. We will suspend the account’s activities at KOMMOD.CO within reasonable time upon verification of the situation.

Personal data security

1. With regard to your personal data, we will comply with all laws and regulations on protection of personal data that are applicable in Hong Kong and amended from time to time. To learn more about how we will use and protect your personal data, please refer to KOMMOD.CO' Privacy Policy.
2. To make purchases at KOMMOD.CO, you need to provide us with your personal data and payment information, including your name, phone number, mailing address, email address, billing information and/or other information required by this website. By making purchases at KOMMOD.CO, you are deemed to have consented to our use and processing of your personal data and payment information, and you guarantee that all information you have saved on this website is complete, correct, and consistent with the current situation. If there has been any change to your personal data, you shall notify us immediately to update the said data. You shall not deny your purchase order or refuse to make payment for the reason that there is inconsistency in your personal data, and you shall be solely responsible for any loss or additional costs caused by your failure to notify us of the changes timely.
3. If you are under the age of 18, you must use this website with the consent of your parent(s) or guardian(s). Persons under the age of 18 must have their parent(s) or guardian(s) become aware of our Privacy Policy and these terms and Conditions before registering an account on this website.

Order and payment

1. In addition to these terms and conditions, the information presented on the webpages for sales of goods or service or for the ordering process, including the relevant conditions, restrictions and illustrations of the transaction, is also part of your contract with us.
2. KOMMOD.CO only supports online payment by credit card. By using such payment method, you are deemed to have confirmed yourself as the holder of the credit card or have obtained the holder’s authorization to use it. If your credit card issuer refuses to authorize payment to us, we may postpone delivery or cancel the order as we deem appropriate, and you shall be solely responsible for the same.
3. The information of the goods or services on this website constitutes not a legal offer but an invitation to treat. Once you complete the order and payment process in accordance with the method, condition and procedure specified on this website, you are deemed to have made an offer to us and that you irrevocably agree to order the said goods or services in accordance with these terms and conditions and the agreed content, transaction conditions or restrictions specified on the relevant webpages.
4. After you complete the order and payment process, KOMMOD.CO will send a notification letter to the email address you registered your account with, and provide details of your order. You may also log in to your account to check the information of your ordered goods or services at "Order Status" under the "Viewing My Orders" section on this website. Please note that such notification and the Order Status on this website are for reference only, and do not mean that KOMMOD.CO has accepted your order.
5. Upon receiving your fully paid order, we will verify your order information within 5 working days, meanwhile you cannot cancel or vary your order. If the goods or services you ordered are still in stock and there are no other circumstances where the order cannot be accepted (including but not limited to when we have not been able to obtain payment authorization, or when we find that the goods or services information is incorrect e.g. when there is error in online quotation for the goods or services etc.), we will notify you by email that your order has been accepted and arrange shipment accordingly.
6. If there is error in the specifications, pictures, descriptions, prices, inventory or related trading conditions of the relevant goods or services, we will notify you by email to cancel or vary your order as we deem appropriate after confirming the content of the relevant webpage and the correct trading conditions.
7. Before we confirm acceptance of your order via email, there is no contractual relationship whatsoever between you and us regarding the goods or services in the said order.
8. By making purchases at KOMMOD.CO, you are deemed to have authorized us to charge your credit card account for the total amount of the order. You hereby also expressly authorize us to use the personal data provided by you to conduct appropriate anti-fraud checks, such as credit review, and to transmit or obtain information about you to or from third parties when necessary. Such third parties include but are not limited to credit reference agencies and anti-fraud agencies, and such agencies may store the relevant information. For more information about how we use your personal data, please refer to our Privacy Policy.
9. KOMMOD.CO uses third-party payment services to conduct online transactions. When you make an order with us, you have agreed and accepted that, subject to its applicable terms and conditions, your credit card information will be collected, processed and retained by us and the payment service provider. You agree to be solely responsible for any loss incurred when you conduct credit card transactions, and we shall not be liable for any relevant loss (in whole or in part) under any circumstances whatsoever.

Shipment and delivery

1. The goods you ordered will be shipped according to the sequence of the orders, and the arrival date will be determined by the delivery time of the designated courier company. Working days for shipping exclude Saturdays, Sundays and public holidays.
2. All goods you order at KOMMOD.CO will be delivered by our designated courier company to the mailing address you provided when registering on this website, and no self-collection is available.
3. No delivery services will be provided in any places other than in Hong Kong Island, Kowloon and the New Territories. For the avoidance of doubt, the New Territories does not include Lantau Island, Lamma Island, Discovery Bay, Cheung Chau, Ping Chau, Ma Wan, Chek Lap Kok and other islands within the region of Hong Kong SAR as from time to time determined by us at our sole discretion.
4. You can enjoy free delivery for each order of goods and services with a total price of HK$1,000 or more. If the total price of the goods and services is less than HK$1,000, each order will be charged HK$100 extra as delivery free. The delivery fee will be shown in the order price and must be paid altogether when you pay for your order. Changes in delivery fee may be notified or published in other forms on this website and shall take effect immediately thereupon.
5. If the goods you ordered cannot be successfully delivered after being arranged for delivery twice by the courier company, and if you do not actively contact us to change your address or request redelivery for more than three days, we will cancel the order and make refund to you upon deducting the delivery fee (charged based on the actual delivery costs, and free delivery arrangements will not be applicable in such circumstances) and administrative processing fee.

Replacements and returns

1. Subject to Clauses 2 and 3 below, any replacement or return application in any form for the sold goods and services will not be accepted.
2. If the received goods are wrong, please log in to your KOMMOD.CO account and apply for a replacement within 7 days from the date of receipt of the same. All overdue applications will be rejected.
3. If the goods are already damaged when you receive the same, please log in to your KOMMOD.CO account and submit a replacement application to us within 7 days of receipt of the goods, and provide a complete and clear photo or video as evidence of the damage. If your application is overdue, or if you fail to provide evidence of damage that complies with the requirements herein, your application will be rejected.
4. No return or replacement is available for gifts, promotional items, special offers and clearance items.
5. The returned goods must be kept intact and unused, and the original packaging, manual, price tag and receipt must be retained. The gifts and gift vouchers that came with the goods must be returned together.
6. No refund of delivery fee is available when you return the goods.
7. You may only submit one (1) replacement application for each order, and the replaced goods will not be accepted for re-replacement.
8. Upon receiving your replacement application, our customer service staff will contact you for verification. Upon confirmation by the customer service staff, you may return the goods to our designated address while the delivery fee shall be borne by yourself. Return or replacement in person will not be accepted.
9. Upon receiving the returned goods and verifying that the replacement requirements are met, we will replace the same goods in the order for you and arrange delivery to your original mailing address. You cannot request to replace for other goods.
10. If the goods to be replaced are out of stock, we will make refund to you, and notify you after the refund is completed.
11. If you have too many records of returning products, we will have the right to take relevant actions against your account depending on the situation, including but not limited to cancelling your membership at our own discretion. In such circumstances, we will notify you of the account termination matter by email. Please note that your membership is a special offer but not your right, so you are not entitled to lodge any complaint or comments on our decision to cancel your membership.
12. We reserve the right of final interpretation and decision on all matters and disputes in relation to the handling of replacements and returns.

Intellectual Property

1. This website and its contents are protected by intellectual property rights (including but not limited to any copyright, trademark, patent, design or any other intellectual property right). All information and content on this website, including but not limited to trademarks, logos, service marks, text, graphics, pictures, audio and video, data compilation and software, are owned by us or our affiliates or authorizing parties
2. Nothing contained in these terms and conditions shall constitute any assignment or license of our intellectual property rights.
3. This website is for your personal and non-commercial use only. Except for placing orders with us via this website, you are strictly prohibited from using the information or content of this website in any other way for any non-personal or commercial purposes without express authorization by us or our affiliates or authorizing parties, including the conduct of recording, copying, publishing, posting or selling any content on this website for purposes other than those permitted as aforesaid. Any unauthorized conduct may lead to civil consequences or criminal penalties.

Third party rights

Notwithstanding the Contracts (Rights of Third parties) Ordinance (Cap. 623) coming into force and/or similar laws in other jurisdictions, these terms and conditions are only designated for you and us as the contracting parties hereto, and shall not create or grant any interest to a third party. The applicability of the provisions granting rights to third parties pursuant to the Contracts (Rights of Third parties) Ordinance (Cap. 623) and/or similar laws in other jurisdictions are hereby expressly excluded. These terms and conditions are not and are not intended to be exercised by any third party.

Despite the aforesaid provisions, we may enforce third party rights under these terms and conditions in accordance with the Contracts (Rights of Third parties) Ordinance (Cap. 623) and/or similar laws in other jurisdictions. The contracting parties hereto may exercise their right to terminate, cancel, agree to modify, waive, change or otherwise deal with these terms and conditions without the consent of any third party.

Disclaimer

1. The information on this website is for reference only, and we do not make any undertaking as to the accuracy, completeness, reliability or timeliness of any information herein. We do not guarantee that this website or the servers supporting this website will not have any delay, failure, error, omission or loss of transmitted information, free of virus or other destructive factors, or will not damage the user's equipment at all. Therefore, you shall be solely responsible for providing adequate protection, data and data/ equipment backup, and taking preventive measures to scan for viruses and eliminate other destructive factors.
2. Some incidents may happen beyond our reasonable supervision and management (e.g. bad weather). In such circumstances, we will use our reasonable endeavor to maintain our services but shall not be liable for any failure to fully comply with the requirements under these terms and conditions, for example, if this website is not available at any time for any reason.
3. To the extent permitted by law, we exclude all our liabilities to you (whether in contract, tort or other forms and whether due to our negligence) for the following reasons:

1. (a) any technical, factual, text or printing inaccuracies, errors or omissions on our website or any information herein or in relation thereto;
2. (b) failure to provide our website (or any part of it), goods or services;
3. (c) any delay or failure to provide the goods or services or to make the same available, or any negligent provision of goods or services;
4. (d) any goods not of commercial quality or suitable for their intended use; or
5. (e) Any misrepresentation about our website, goods or services.

Damages and waiver

1. You expressly agree that your visit to this website is at your own risk. There are no express or implied warranties of any kind with regard to this website or all goods and services delivered to you through this website, including all implied warranties on merchantability, suitability for specific purposes, ownership and non-infringement.
2. You agree that we shall not be liable for any claim, debt, loss, damages or responsibility arising directly or indirectly from use of this website. In any event, we shall not bear any liability for any direct, indirect, incidental, punitive, special, or consequential damages caused by this website, any claim related in any respect to use of this website, including but not limited to any error or omission in the content, or any loss or damage incurred by using the content posted on this website (or related goods or services)
3. You agree to compensate us in full at our request for all your liabilities, debts, claims, expenses, damages and losses, including attorney's fees, incurred by your breach of these terms and conditions. This includes loss incurred by any other person’s use of this website via your account due to your actions or inaction.
4. Our inaction against your breach of these terms and conditions does not constitute our waiver of our rights and solutions in other circumstances to your breach of these terms and conditions

Complaints and comments

1. After logging in to your account, you may submit your complaints and comments to us in accordance with the processing mechanism, procedures and relevant contact information prescribed by the online customer service system, and our customer service staff will provide you with our services as soon as possible.
2. We may reply you via email or to the mailing address provided by you. With regard to email notifications, you will be deemed to have knowledge of the relevant notification on the date of transmission of the email. With regard to notices by mail, you will be deemed to have knowledge of the same on the date of receipt of the mail.

Governing law and jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of Hong Kong. The Hong Kong courts shall have exclusive jurisdiction in relation to any dispute or claim in relation to these terms and conditions.

Important notices for alcohol/ milk powder/ health foods

- Alcohol

1. 1. Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor in the course of business.
2. 2. You are reminded that you must be at least 18 years old to purchase alcoholic products.
3. 3. Drunk driving is prohibited and excessive drinking is harmful to health.

- Milk powder/ health foods

1. 1. Please take and preserve milk powder/ health foods in accordance with the specification
2. 2. Please check with your doctor in advance whether you are suitable for taking the related products. If there is any adverse reaction, please stop taking it immediately.

Language

Should there be any discrepancy between the Chinese and English versions of these terms and conditions, the English version shall prevail